Virtual Medical Assistant – Roles & Responsibilities

---

Patient Communication & Front Desk Support

• Answer patient calls, messages, and emails with professionalism and empathy.
• Schedule, confirm, and reschedule appointments to maximize provider availability.
• Send reminders and instructions to reduce no-shows and improve patient compliance.

Medical Records & Documentation

• Update and maintain Electronic Health Records (EHRs) with accuracy.
• Document visit notes, treatment plans, and patient history.
• Ensure HIPAA compliance and confidentiality at every step.

Insurance & Billing Assistance

• Verify insurance eligibility and coverage before appointments.
• Support prior authorizations, referrals, and claims submissions.
• Follow up on billing issues, denials, and outstanding payments.

Telehealth & Virtual Visit Support

• Prepare patients for telehealth visits by sending links and setup instructions.
• Manage virtual waiting rooms and troubleshoot basic connection issues.
• Act as a virtual scribe during visits, documenting real-time notes for providers.

Patient Follow-Up & Care Coordination

• Contact patients with results, reminders, and aftercare instructions.
• Coordinate specialist referrals, lab orders, and imaging appointments.
• Support chronic care management, wellness programs, and preventive care follow-ups.

Back-Office & Administrative Support

• Manage reports, records, and compliance documentation.
• Organize provider schedules and optimize workflow efficiency.
• Provide support to practice managers with operational tasks as needed.